Benefits For You
Customer benefits you will experience when doing business with Chuck's Garage II Lansing MI.
1. 100% Satisfaction
We are an AAA Approved Repair Facility with 96% Customer Satisfaction rating on the 2009 AAA annual survey. (We're working hard to please the last few!)
2. All Work Guaranteed
No hassle, no quibble warranty. If it's not right, we will fix it. Problems happen so rarely that we usually go overboard in making up for your inconvenience. Some people are actually happy something went wrong! We aim for 100% satisfaction. More details about our auto repair guarantee.
3. Accurate Diagnosis
You expect quality workmanship. This means getting the work done correctly with no bothersome comebacks. Our commitment to excellence in service quality is second to none. We employ ASE Certified Technicians - the top people in the industry, we use the very best equipment, and we install the highest quality parts in your vehicle.
4. Extended Warranties Accepted
We accept most extended warranties including FACTORY EXTENDED WARRANTIES. The following is a partial list of extended warranties we accept:
-GM Protection Plan
-Many others - Please bring your paper work
5. Transportation Help
Our fast and free local shuttle service or free vehicle pick up and delivery makes having your vehicle serviced much more convenient. We make car care convenient for you.
6. Towing Service Available
We recommend these towing companies:
7. ASE Certified Technicians
Finding a competent auto technician need not be a matter of chance. Much of the guesswork has been eliminated, thanks to national program conducted by the non-profit National Institute for Automotive Service Excellence (ASE).
The ASE is a non-profit organization dedicated to improving the quality of automotive service and repair. ASE's main function is to test and certify technicians and auto industry specialists.
ASE tests and certifies automotive professionals in all major technical areas of repair and service. With nearly 400,000 currently certified automotive professionals, the ASE program is national in scope and has industry-wide acceptance and recognition. ASE-certified professionals can be found at every type of repair facility, from new car dealerships, service stations, and franchises to parts stores, independent garages, and even municipal fleets.
The certification process includes a series of tests, conducted twice a year at various locations across the country, which measure a technicians' knowledge and skills necessary for competent job performance. There are two certification levels, 'ASE-Certified' and 'ASE-Certified Master', which are awarded based on the type and number of tests passed.
More ASE Certification information on the ASE website.